Services

SAP systems support and maintenance

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After SAP implementation, work with the system begins at the next level, the main purpose of which is to support the technical and functional operation of SAP systems. It is necessary to ensure uninterrupted, reliable operation of the system around the clock, rapid recovery in case of force majeure and timely software update.

The company provides licensing support services within the framework of SAP Enterprise Support and Standard Support methodology from 2012.

The quality of provided services meets ITSM standards and is certified by the SAP Partner Center of Expertise (PCoE).


Functional support of SAP systems:

  • Proactive monitoring of the client’s SAP system
  • Incidents response, elimination of the causes and consequences of incidents occurring in the system
  • Maintenance of system updates
  • Maintenance of changes in internal business processes
  • Proactive adaptation of the system to changing legal requirements
  • Training / consulting system users, including visiting
  • Informing about new versions and extensions of the system and its components
  • Maintenance of closing financial periods

ALPE Consulting offers functional support and maintenance services for SAP solutions of 1, 2 and 3 support lines, in accordance with the recommendations of ITIL ITSM. 
1st line - primary processing of applications and provision of standard solutions.
2nd line - elimination of functional errors of the middle level and incidents of the system.
3rd line - elimination of functional errors of a critical level, development of additional system functionality, updating and migration of systems.


Basic principles of providing functional support services: 

  • Single entry point
In case the user has any questions about the system operation or a system failure, the user can send a letter with a description of the problem to: support@alpeconsulting.com or call +7 495 532 22 27.
  • The final and agreed time of the first reaction
Our employees respond within the time frame once determined and previously agreed with the customer for all user requests, depending on the priority of execution.
  • Transparent execution scenario
After the client has agreed on the evaluation of labor consultants for the decision of the application, the application is sent to work and is decided in terms agreed with the customer.

For all questions, please contact Railya Biryukova railya.biryukova@alpeconsulting.com or you can write a ticket to the ZenDesk system



 

License delivery and maintenance of SAP software 

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The company provides licensing support services within the framework of SAP Enterprise Support and Standard Support methodology from 2012. 

The quality of provided services meets ITSM standards and is certified by the SAP Partner Center of Expertise (PCoE).


SAP Enterprise Support  

  • Continuous improvement and innovation
  • Solving problems with global processing of client messages
  • Transfer of knowledge SAP Service Marketplace 
  • Continuous monitoring of system status with SAP EarlyWatch Alert
  • Service Level Agreement (SLA)
  • Advanced Technical Quality Checks
  • Extended support for enhancement packages (EHP)
  • Extended support for SAP R / 3 past releases
  • Standards of integrated quality management
  • Implementation quality management
  • SAP Solution Manager for application lifecycle management

SAP Standard Support

  • Continuous improvement and innovation
  • Solving problems with global processing of client messages
  • Transfer of knowledge SAP Service Marketplace 
  • Continuous monitoring of system status with SAP EarlyWatch Alert



 

SAP systems update

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Professional support for the reorganization of SAP systems in a short time.

  • Survey and identification of problems, analysis of own developments
  • Work plan formation and coordination
  • Preparation of basic infrastructure for the reorganization of systems
  • Work performance 



 

Audit of SAP systems

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Audit of SAP systems for an independent assessment of its compliance with the original requirements at any stage of its life.


Functional audit:

  • Audit requirements for the SAP system
  • Audit of project documentation
  • Analysis of SAP system compliance with business requirements and project documentation.

Audit of the basic infrastructure:

  • Audit of the configuration of the central authority of application servers
  • Database configuration audit
  • Performance analysis
  • Quality control of ABAP code



 

SAP Systems Hosting 

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Full range of works and services necessary to ensure the operability of information systems based on SAP products.

Services scope:

  • Provision of cloud computing facilities in the professional Data Center TIER III (Moscow or St. Petersburg);
  • Administration of OS, DBMS and SAP-Basis, execution of routine maintenance;
  • Monitoring of system performance and operability;
  • Administration and user permissions configuration;
  • Troubleshooting in SAP Application System Configuration;
  • Search and elimination of consequences of erroneous actions of users;
  • SAP applications functionality improvement;
  • Instructing and advising users on working with the SAP system.

Cloud infrastructure allows you to quickly manage IT resources, increases the level of security and resiliency of the system.

The service model based on fixed monthly payments allows you to exercise full control over the costs of infrastructure and support for the SAP system.

The package of services provided, as well as the level of SLA is selected individually for each Customer, depending on the requirements and the level of criticality of SAP applications.

A full range of works and services necessary to ensure the functionality of information systems based on SAP products.



 

SAP systems expertise centers 

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We help create centers of expertise to support and develop SAP systems by customer